If you live in New England, you know nothing is more critical than your furnace. And when it goes, you quickly find out if you have the right service provider and partner. I knew my System 2000 was on its way out for the past few years.
This years’ service indicated a leak requiring it to be shut down for fear of carbon monoxide. Being late October with temperatures dropping rapidly, no heat, no hot water and service providers booking out weeks into the future, I was between a rock and a hard place. Fortunately, we’ve been loyal clients of Atlantic Fuels for decades, and about to find another reason why!
Nick, our technician, quickly reported back to Ashton my situation and sizing requirements that day. I spoke with Ashton shortly thereafter and my new BOSCH Buderus with Riello burner was ordered the very next day. Nick, Ashton and Julie reworked their schedule to fit in my emergency replacement. Three days later I was up and running with the best furnace and burner on the market, and an impeccable installation. They even upgraded the heating oil supply line to provide the new unit with the correct flow rate. Julie kept me updated throughout the entire process of appointments and progress.
My experience over all these years with Atlantic Fuels has been nothing less than 5 Star. You’d be a fool to trust the most critical system in your home to anyone else!